We have collected all the questions we are asked most frequently about our activities and how to participate.
If you have any doubts or curiosity try reading here, otherwise you can contact us by going to the page Contact us!
Yes, everyone drives his or her own sled, having followed a course that lasts about 15 minutes. the excursion is always guided by an experienced instructor who will take the lead on his own sled.
The little ones will be passengers exclusively on the instructor's sled. Parents / relatives / friends are not allowed to carry children or adults in their sled
Excursions can normally still go ahead, even in adverse weather conditions. siberian huskies love the cold and snow, and have been specially designed by mother nature to run in front of the sled, even when the weather is against them.
Driving a sled is not difficult providing you follow the instructions given during the briefing.
There are no particular physical requirements, as long as you are in good health.
No, sled dogging cannot be done by anyone who has been subjected to a recent trauma resulting in a fracture.
No, ski boots, trainers or footwear that is unsuitable for outdoor activities on the snow must not be worn during sled dogging activities. it is however possible to wear snowboard boots.
No, for safety reasons, it is not possible for pregnant ladies to practise this sport.
The term "musher", the one who drives the sled, derives from the french verb "marcher" - "to walk", and the spirit of sled dogging is about sharing the entire experience with the dogs, and helping them where necessary. therefore, in the parts where the piste goes uphill, you will have to help the dogs by pushing the sled with one foot, and walk next to the sled when the piste goes downhill. during the briefing you will be given specific instructions on this.
From the age of 3, children can be transported by our instructors. from about the age of 7, youngsters can drive their own sled.
Yes, it is possible to fall off the sled. at the safety briefing we will tell you everything you need to know in the event of a fall.
Yes, the tickets are your proof of purchase. every member of the group should have a ticket with them when doing the excursion. They must be produced in the event of fiscal controls by the finance police corp who may present themselves at any time at the centre.
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In order for the excursion to take place in the best possible way, please read the following information:
No particular aptitude is required and there are no age limits. However, since this is a physical sport, as you will be the driver of your own sled-dog team, assigned by the instructors, it is necessary:
The maximum weight limit to be able to carry out the excursion is 100 kg.
We recommend suitable mountain clothing, more specifically we suggest wearing: gloves, sunglasses and winter clothing. It will not be possible to attend the excursion and it will not be refunded if you wear ski boots or footwear deemed unsuitable by the instructors, therefore we recommend suitable footwear for snow sports (after-ski, trekking shoes, mountain boots).
We remind you that you will attend an excursion on a snowy path located in the high mountains and that you will be in close contact with animals, therefore, for the proper performance of the activity it is essential that you present yourself in a suitable state of mental health, specifically not under the effect of alcoholic substances and/or drugs: Our staff will be in charge to check for any discrepancies and, in the event of situations deemed unsuitable, to deny the departure without the right to any refund, this to guarantee and protect the health of our animals.
Pregnant women will not be able to participate in the excursion.
It is parents' responsibility to reassure their children who, due to the barking of the dogs during the departure phase, could get frightened and oppose the departure.
In case of cancellation for the aforementioned reason by the child or by all the participants belonging to the same reservation, no refund will be provided.
The data (age, weight, height) entered at the time of booking can be verified by the instructors at any time; if different from those declared at the time of booking, it will be necessary to pay the supplement for the change in price range and/or type of excursion. There is no refund if the activity is renounced, or if it is impossible to change the type of excursion due to the incorrect communication of data such as: weight, age and height.
For safety reasons, access of any type of animal to the area where briefings and excursions are held is strictly prohibited.
With exclusive reference to the Sestriere site:
I am also informed that Outdoor Experience SSD a RL is an amateur sports club which is therefore required to register all participants in the experience with the Association or Federation recognized by CONI to which it is affiliated according to the Italian Law on SSD and ASD.
Going to practice a sport, I am therefore provided with a NON-competitive sports medical certificate which certifies my good health.
In the event of a request to change the participant's name after the card has been issued, a fee of €10 will be requested for each change requested.
If a service is canceled after three days (72 hours) before the scheduled date and time of departure, 100% of the price must be paid. If a service is canceled before three days (72 hours) prior to the scheduled departure date, the refund will be full except in the following cases:
The unquestionable decision of the Management not to admit a participant to the exit due to lack of moral and/or physical requirements that can compromise the correct performance and safety for people and dogs during the experience is not a reason for reimbursement.
It is your responsibility to communicate your cancellation by telephone or personally at our facility.
Customers who do not show up, without notice of any kind (No-Show), will in any case be charged for the entire cost and will not be able to change the date and time of the activity but will have to book it again at full price.
In the event of a delay of more than 15 minutes, the structure reserves the right not to accept any more participants without any refund.
The only valid, authorized and expendable gift vouchers are those that can be purchased from our platform. To use the value of the gift voucher it is necessary to make an advance reservation; the cancellation policy for a reservation made using a gift voucher is the same as for any other reservation, and is indicated in the previous section. Any extension of the expiry date of the vouchers must be agreed with the structure (all the ways to contact us are listed on the website) and can only take place if a previous booking has been made before the original expiry date of the voucher, which is indicated on the voucher. same.
Unaccompanied minors can participate in the excursions starting from 26kg in weight with a minimum height of 1.20m in Sestriere and from 10 years of age with a minimum weight of 30kg and a minimum height of 1.20m in Cervinia (they must drive a sled independently); however, the presence of an adult or older brother on the same excursion as the minor is recommended.
Children weighing up to 25kg in Sestriere and up to 39kg under the age of 10 in Cervinia can participate in the excursions carried in the instructor's sled, by the same instructor; the presence of an adult on the minor's excursion is mandatory and this condition is binding.
In order to attend the sleigh ride, you will follow an information briefing where the instructors will give all the practical and safety notions to guarantee all participants a pleasant excursion. If you do not feel able to take part in the excursion, it is necessary to inform the instructors before departure, once included in the group and assigned a pack of dogs it is no longer possible to abandon the excursion.
There is no refund in case of cancellation of the excursion after following the briefing.
Sleddog activity is carried out completely in the open air, with the consequent minimum risk of contagion.
If it will not be possible to participate in the activity for reasons related to COVID-19: contraction of the virus, quarantine, possible contact with positive, change of color of the region of origin or of the central region, other causes attributable to the pandemic situation from Sars-Cov2 not no type of refund is foreseen but only the issue of a voucher valid for 1 year from the date of booking of the activity will be foreseen.
Even for gift vouchers already issued in the presence of one of the conditions listed above, no refund will be provided but the validity date of the voucher will be updated for the duration of 1 calendar year.
In the event of any legal dispute against Outdoor Experience S.S.D. to R.L. or of Siberiana di Samoila Cramer Georgeta, the Court of Turin is considered exclusively competent.
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