In order to ensure the excursion runs as smoothly as possible, please read the following information carefully:
No particular skills are required and there are no age limits. However, since this is a physical sport activity, as you will personally be driving the sled dog team assigned to you by the instructors, it is necessary to:
Before the sled ride, you will attend a theoretical lesson of about 15 minutes during which the instructors will provide all the practical and safety information to ensure a pleasant excursion for everyone.
The briefing is conducted in Italian, French, English, or Spanish, and it is essential that all participants—except children being carried by the instructor—understand and speak at least one of the above-mentioned languages. Otherwise, for obvious safety reasons, participation will not be allowed and no refund will be issued.
If, after the theoretical session, you do not feel capable of taking part in the excursion, you must inform the instructors strictly before departure. Once you have been assigned to a group and given a dog team, it is no longer possible to withdraw from the excursion.
No refunds will be granted if you decide to withdraw after the briefing.
The maximum weight limit to participate in the excursion is 100 kg.
We recommend wearing appropriate mountain clothing; more specifically, we suggest wearing gloves, sunglasses, and winter clothing. The excursion cannot be carried out—and will not be refunded—if you wear ski boots or footwear deemed unsuitable by the instructors. Therefore, we strongly recommend appropriate footwear for sports activities on snow (such as après-ski boots, trekking shoes, or mountain boots).
Please note that the excursion takes place in a high-mountain environment and involves close contact with animals. Therefore, to ensure the proper execution of the activity, it is essential that you arrive in a sound mental state—not under the influence of alcohol and/or drugs. Our staff will verify any irregularities, and in cases deemed unsuitable, they reserve the right to refuse participation in the excursion without refund, to protect the wellbeing of our animals.
No refund will be issued if the management decides, at its sole discretion, not to admit a participant lacking the moral and/or physical requirements necessary to ensure safety for people and dogs during the experience.
Pregnant women are not allowed to participate in the excursion.
Parents are responsible for reassuring their children, who may become frightened by the dogs barking at the start and refuse to participate. In the event that a child or the entire booking group decides not to participate for this reason, no refund will be issued.
The data provided (age, weight, height) at the time of booking may be verified by the instructors at any time. If they differ from those declared at booking, you will be required to pay the price difference and/or adjust the type of excursion. No refunds will be made in case of withdrawal or if the excursion type cannot be changed due to incorrect data such as weight, age, or height.
For safety reasons, no animals of any kind are allowed in the briefing or excursion area.
Outdoor Experience SSD a RL is an amateur sports association and, as such, is required to register all participants with the Association or Federation recognized by CONI to which it is affiliated, as required by Italian law on SSD and ASD entities.
As a participant in a sports activity, I therefore possess a valid NON-competitive medical certificate confirming my good health.
In case of a name change request after the membership card has been issued, a fee of €10 per modification will be charged.
A booking can be canceled for any reason without penalty up to 3 days before the date of the excursion.
Cancellations must be made through the online procedure.
The following are non-refundable in any case:
From the 3rd day prior to the experience, no refund will be given, except for cancellations made exclusively for MEDICAL REASONS.
In this case, you must send by email to info@thehuskyexperience.com, by 24:00 on the day of cancellation, a valid copy of a medical certificate / emergency care report / hospital certificate.
For bookings with more than one participant, only the participant who is ill (and covered by a medical certificate) will be refunded. In this specific case, do NOT cancel online; instead, communicate the participant change exclusively by email to info@thehuskyexperience.com.
For minors, only 1 accompanying adult and the minor will be refunded.
The following are non-refundable in any case:
It is your responsibility to communicate the cancellation according to the procedure described above.
Those who fail to show up without any prior notice (No-Show) will be charged the full cost and will not be able to reschedule or change the date/time of the activity; a new booking at full price will be required.
In case of booking cancellation, the refund will be issued as a discount voucher of:
which can be used on our booking platform to make a new reservation, subject to calendar and availability.
A booking can be modified for any reason without penalty up to 3 days before the date of the excursion by following the online procedure. From the 3rd day prior to the experience, no changes are allowed.
Up to 3 days before the excursion, you may request the issuance of a voucher for a future booking, valid for 1 year from the original booking date. The request must be made by email to info@thehuskyexperience.com.
Out of respect for all participants and considering the time required for team preparation before departure, delays longer than 10 minutes will not be accepted.
In such cases, participants will not be allowed to take part in the experience and will not be entitled to any refund or rescheduling.
The only valid, authorized, and redeemable gift vouchers are those purchased through our official platform.
Any extension of the voucher’s expiration date must be agreed with the center (all contact details are listed on the website) and can only be granted if a prior booking was made before the original expiration date stated on the voucher.
Gift vouchers purchased on our website can be used during the current winter season, or, if purchased before the start of the season, during the immediately following one.
“Winter season” generally refers to the period from early December to early April; start and end dates may vary depending on snow conditions that allow activities to take place.
Vouchers issued from November 1, 2024 onward cannot be used to book excursions taking place between December 24 and January 6.
Apart from this restriction, they may be used in the following ways:
If you choose to book online, enter the discount code in the final booking step; once validated, it will deduct the excursion amount before payment.
Vouchers do not guarantee or reserve spots; bookings depend on availability according to the online calendar.
Once purchased and generated, gift vouchers are non-refundable in case of non-use or for any other reason.
Vouchers are non-personal and may be used by anyone; resale of discount codes on any channel is prohibited.
Each discount code is valid for a single use, after which it becomes inactive.
If the discount covers the full booking amount, once confirmed, the booking will automatically be considered paid.
If the discount code is applied to a booking of lesser value than the voucher, the remaining balance will not be reusable and will be considered spent.
The cancellation policy for a booking made using a gift voucher is the same as for any other booking and is detailed in the relevant section.
Unaccompanied minors may participate in excursions starting from 26 kg in weight and a minimum height of 1.20 m (they must drive their own sled). However, the presence of an adult or older sibling within the same excursion is recommended.
Children up to 25 kg may participate as passengers in the instructor’s sled. The presence of an accompanying adult within the same excursion is mandatory and binding.
The Sleddog activity takes place entirely outdoors, resulting in minimal risk of contagion.
If participation is not possible due to COVID-19-related reasons—such as infection, quarantine, contact with a positive case, regional lockdown, or other causes linked to the Sars-Cov2 pandemic—no refund will be issued. Instead, a voucher valid for 1 year from the original booking date will be provided.
For existing gift vouchers, in the event of the above conditions, no refund will be issued, but the voucher validity will be extended for one additional year.
In the event of any legal dispute against Outdoor Experience S.S.D. a R.L., the exclusive competent court shall be the Court of Turin (Foro di Torino).
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